Organisation account & billing

The dashboard on this website is where your organisation itself lives: who is on the team, which servers belong to you, and what you pay. The app on the venue PC handles audio; this handles everything else.

Everything belongs to the organisation

The account is the organisation's, not any one person's. One subscription covers every musician and every admin, and a second admin sees the same members, the same servers and the same invoices as the first.

That matters when the person who set it up moves on: invite another admin and nothing has to be transferred or re-bought.

Admins and musicians

The two roles
Musician	Signs in and is taken straight to their own mix. They never see the dashboard, and they can only change their own monitor mix — not anybody else's, and nothing on the board.
Admin	Sees the dashboard, manages the team and the subscription, and gets the roster view in the app: the whole team's equipment and every musician's mix. Admins can also connect a server.

Somebody can be both — a music director who runs sound and sings. In the app they get ⋮→Switch to My Mix to move between the two.

Have at least two admins

Not for safety exactly — nothing is lost if you have one — but so a service or a show isn't held up because the only admin is away.

Team

Team lists everyone in your organisation, and the invitations you've sent that nobody has accepted yet.

Inviting someone

Press Invite and enter their name. The email address is optional.
Tick the admin box only if they should be able to manage the team, servers and subscription.
You get a QR code, a link, an email box and a share button — use whichever suits. The same invitation can be re-opened later from the pending list and sent again.

This is the same invitation flow as ⋮→Invite Musician in the app, deliberately. Use whichever screen you happen to be looking at.

New members appear on the app's roster automatically. If someone has just accepted and isn't showing yet, press ↻ Refresh Team Roster on ⋮→Settings→Team rather than waiting.

Servers

Every installation connected to your organisation, with whether it's currently reachable. A server adds itself here the first time an admin signs in on it — there is nothing to register by hand.

Online means the server has checked in recently.
Offline means it hasn't — the PC is switched off, the app isn't running, or that building has lost its internet. The app still works on the venue's own network in the last case.
Name each one under ⋮→Settings→Team if you run more than one building.

Status is refreshed on a timer, so it lags reality by a few minutes. Don't read a brief “offline” just after a restart as a fault — see troubleshooting.

Subscription

Subscription shows your organisation's plan and its billing details. Admins can change plan, update the card, and download invoices through the billing portal.

A brand-new account starts here: you name your organisation and choose a plan on the same page, because a subscription belongs to an organisation and one has to exist for the plan to attach to.

Nothing is switched off automatically

If a payment fails you'll see a warning, and that is all that happens. Nothing is ever interrupted mid-song by a billing problem, and an organisation on its own network keeps working regardless. Sort it out during the week; nobody will be caught out on the night.

Cancelling stops future charges. Connecting a new server needs an active subscription, so that's the first thing you'll notice if you come back later.

Account

Account shows your own profile: the name and email address your sign-in provider holds for you. Change those with your identity provider — Google, Microsoft, or wherever you signed up — and they'll follow through here.

Signing out here signs you out of the website. The app on the venue PC has its own ⋮→Sign Out, which ends the session on that device only.